OMC engineer in Den Haag
Key results/output of Position (main tasks)
- Resolve incidents by register, analyze, co-ordinate and guard progress, update incident tickets
- Resolve incidents by co-ordinate 2nd/3rd line supplier support
- Implement changes by administrate, analyze, plan, check, feedback (propose alternatives), test (rollback checks) and execute changes in line with change management process
- Resolve problems by performing root cause analysis and implement changes for OSS domain/services/elements
- Manage or perform installation of network equipment and basic configurations of all OSS systems
- Coordinate and perform all required activities to recover from major network failures. Perform first line maintenance using established operations procedures and practices. Supply work around solutions in case of persistent faults.
- Actively improve efficiency and implement new tools supporting end to end quality improvement and visibility.
- Responsible for operational acceptance new systems/applications
- Responsible for the continuous performance of applications/systems by supporting performance management process with OSS domain/element specific investigations
- Advices management in improvement proposals
- Support and manage improvement projects
- Coordination of tasks
- Knowledge share within team (WIKI updates, documenting workarounds, working procedures)
- Creates operational procedures for incident and problem management for 1st line departments
- Reports on progress problem management towards service manager
- Reports/presents progress reports on above topics
OSS (team/platform/services specific knowledge)
- Good understanding of mobile and ISP network architecture (GSM, GPRS, UMTS, IP, Internet)
- Valid drivers license
- English language skills (good verbal and written)
- Experienced in ITIL processes
- Senior in several of the following technologies:
- In depth knowledge of OSS infrastructure (UNIX/LINUX (admin 1 &2 level), SUN, HP, Windows OS, Cisco, TCP/IP, SQL (Oracle/Informix), scripting, Microsoft IIS, Apache, ftp, ssh, Citrix, SNMP, Corba, LDAP
- In depth knowledge OSS services/applications like Netact,Traffica, Huawei U2000. Anritsu/Masterclaw, Cisco Works, HP openview
- Good understanding of GSM network architecture (GSM, GPRS, UMTS)
- In depth knowledge of applicable test and measuring tools
- System - and performance monitoring.
